Answering frequently asked questions
I didn't get my password to sign up
After joining, you need to create a password from the email sent to you. First of all, wait up to 1 hour to receive an email.
If you have not received any email after an hour, check the email address you entered is correct. If the email address has a typo or is wrong, let us know and we’ll change it for you and give you a temporary password.
If the email is typed correctly, also let us know and we’ll help you enter your account. We usually reply within a few hours.
I have a problem not listed on this page
Don’t worry! We’re here to help. If you have any more problems, just send us a message or email and we’ll get back to you as soon as possible.