1. Introduction

At Level Up English, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from https://levelupenglish.school.

By using our website and services, you agree to the collection and use of information as described in this policy.

2. Personal Information We Collect

We collect two main types of information:

2.1 Device Information

When you visit our website, we automatically gather details about your device, such as:

• Web browser type (e.g., Chrome, Firefox, Safari)
• IP address
• Time zone
• Installed cookies

We also collect data about:

• Web pages or products you view
• Websites or search terms that referred you to our site
• Your interactions with the site (clicks, scrolling, etc.)

We collect this information using:

• Cookies: Small text files stored on your device to improve your experience. Learn more in our Cookies section.
• Log Files: Track activity on the site and gather technical data like IP addresses and browser types.

2.2 Order and Account Information

When you make a purchase or create an account, we collect:

• Name
• Email address
• Billing and shipping address (if applicable)
• Payment information (processed securely through Stripe or PayPal)
• Course progress and membership activity
• Membership level and subscription status

3. How We Use Your Personal Information

We use the information we collect for the following purposes:

3.1 To Provide Our Services

• Process and fulfill orders, including payment processing and order confirmations
• Manage your membership account and subscription
• Provide access to courses and learning materials
• Track your course progress and learning activity
• Deliver group classes and coaching sessions (for applicable membership levels)

3.2 To Communicate With You

• Send payment confirmations and receipts
• Communicate updates, news, or important information related to your membership
• Respond to customer support inquiries
• Send renewal reminders and subscription notifications

Monthly Updates: Members are automatically subscribed to monthly updates and can unsubscribe at any time using the link in the email.

3.3 Marketing Communications (With Consent)

We may use information for relevant marketing based on your preferences, with your consent. This includes:

• New course announcements
• Special offers and promotions
• Educational content and tips

3.4 To Improve Our Platform

• Prevent fraud or security risks
• Provide a tailored website experience by understanding your preferences
• Improve our services, courses, and user experience
• Analyze usage patterns to develop new features

4. Cookies and Consent

Our website uses cookies to improve your browsing experience. By continuing to use our site, you agree to our use of cookies.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us:

• Keep you logged in to your account
• Remember your preferences and settings
• Understand how you use the website
• Provide a faster and more secure experience

Managing Cookies

You can manage or disable cookies through your browser settings. However, blocking cookies may limit site functionality or personalization.

For more detailed information, see our full Cookie Policy.

5. Sharing Your Personal Information

We do not sell or trade your personal information to third parties for marketing purposes. We only share your data in the following limited circumstances:

5.1 Service Providers

We share necessary information with trusted third-party services to operate our platform:

• Stripe and PayPal: Payment processing
• Sender.net and FluentCRM: Email campaign management
• Zoom: Live group classes and coaching sessions
• MemberPress: Membership management and course access

These providers are contractually required to protect your data and use it only for the services they provide to us.

5.2 Legal Compliance

We may share information:

• To comply with laws or respond to legal requests (e.g., subpoenas)
• To protect our legal rights and prevent fraud
• To protect the safety and security of our users

5.3 Business Transfers

If Level Up English is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Data Retention

Active Memberships

We retain your account information, order history, and course progress while your membership is active.

Inactive Accounts

If an account is inactive for 2 years, data may be deleted unless you request otherwise. We will notify you before deletion occurs.

Cancelled Memberships

When you cancel your membership:

• Your account information is retained for a reasonable period in case you wish to rejoin
• Course progress data may be kept for analytics purposes (anonymized when possible)
• Payment records are retained for tax and legal compliance

Legal Requirements

Some data may be retained longer when required by law, such as:

• Financial records (up to 7 years for tax purposes)
• Records related to legal disputes

7. Your Privacy Rights

7.1 GDPR and UK GDPR Rights

If you're located in the EU or the UK, you have the right to:

• Access the personal data we hold about you
• Request corrections or updates to your data
• Request deletion of your data
• Withdraw consent for data use at any time
• Object to processing for marketing purposes
• Data portability - receive your data in a portable format
• Lodge a complaint with your data protection authority

7.2 Marketing Communications

You can unsubscribe from marketing emails at any time:

• Click the "unsubscribe" link at the bottom of any marketing email
• Update your email preferences in your account settings
• Contact us directly through our contact form

7.3 How to Exercise Your Rights

To exercise any of these rights, please use our Contact Form. We will respond to your request within 30 days.

7.4 Parental Consent

Our website and services are intended for users 18 and older. If you are under 18, you must have parental or guardian consent to create an account and provide personal information.

8. Additional Information

8.1 Data Security

We take reasonable measures to protect your data, including:

• SSL encryption for data transmission
• Secure payment processors (Stripe and PayPal)
• Restricted access to personal information
• Regular security audits and updates

However, no system can guarantee complete security. We encourage you to use strong passwords and keep your login credentials secure.

8.2 Do Not Track Signals

Our site does not alter data collection practices when it receives a "Do Not Track" signal from your browser.

8.3 Policy Updates

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• Legal requirements
• Operational needs

Users will be informed of significant changes via a banner on the website. Continued use of our services after updates means you accept the revised terms.

8.4 Contact Us

If you have questions or requests about this Privacy Policy, please contact us through our Contact Form.